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Privacy Policy

  1. Introduction

Welcome to The Hercules Company. We operate theburrsystem.com on the BigCommerce platform. We respect your privacy and are committed to protecting the personal data we collect from you. This Privacy Policy outlines how we collect, use, and share your data when you visit or make a purchase from our Site.

  1. Information We Collect

When you interact with our Site, we collect certain personal identifiers necessary to complete your order and improve your experience:

  • Order and Account Information: Name, billing address, shipping address, email address, phone number, and account passwords.
  • Device and Technical Information: IP address, browser type, and cookies used to handle your shopping cart or track website performance.
  1. How We Process Payments (Clover Disclaimer)
    All online payments are handled securely through our third-party payment processor, Clover (Fiserv). Your credit card details are captured and tokenized directly via Clover's secure infrastructure. To learn more about how your financial data is collected and protected by our processor, please review the Clover Privacy Notice. [1]
  • The Hercules Company does not store, see, or directly process your credit card numbers or sensitive payment details.
  • Your billing data is securely captured and handled directly via Clover's secure infrastructure in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).
  1. Sharing Your Personal Information

We share your personal information with trusted third parties to help us run our business and deliver your physical products:

  • BigCommerce: We utilize BigCommerce to power our online storefront.
  • Fulfillment & Shipping Carriers: We share your name, phone number, and physical address with shipping carriers (e.g., USPS, UPS, FedEx) to safely deliver your purchases.
  • Legal Compliance: We may share data to comply with applicable laws, respond to legal requests, or prevent fraud.
  1. Your Privacy Rights (State-Specific Disclosures)

Depending on where you live (including Colorado and California), you may have specific rights regarding your personal information under the Colorado Privacy Act (CPA) or the California Consumer Privacy Act (CCPA):

  • Right to Access/Know: You can request a portable copy of the exact information we hold about you.
  • Right to Delete: You can request that we erase your personal data, subject to certain legal limits (like keeping order history for state sales tax calculations).
  • Right to Correct: You can request updates to inaccurate records.
  • Right to Opt-Out: We do not sell your personal data. You can opt out of any targeted marketing emails by using the "unsubscribe" link at the bottom of our emails.

To exercise these rights, please email us at theherculescompany@gmail.com. We respond to valid verification requests within 45 days.

  1. Data Security and Retention

We maintain industry-standard security steps to prevent unauthorized access to your information. We retain your personal data for as long as necessary to complete your transactions, settle tax requirements, or manage dispute tracking.

  1. Contact Us

For more information about our privacy practices, or if you have questions, please contact us:

  • Email: theherculescompany@gmail.com
  • Mailing Address: 1755 Harlow Ave Pueblo, Colorado 81006

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